FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
When will I get my refund?
Once your return is inspected and approved, refunds are issued to your original payment method within 10 business days. If it’s been more than 15 business days, contact info.fiventa@gmail.com
How do I return an item?
You have 30 days after delivery to request a return. Items must be unused, with tags, in original packaging, and include proof of purchase. Email info.fiventa@gmail.com for approval and return instructions.
How long does delivery take?
Orders are processed within 1–2 business days and shipped in 3–5 business days, meaning most customers receive their order in 4–7 business days.
Do you offer free shipping?
Yes! We provide free worldwide shipping, and every order comes with a tracking number that can be tracked directly via our website.
What payment methods do you accept?
We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
- MasterCard
- VisaCard
- AmericanExpress
- Google Pay
- Amex
- Apple Pay
- Shop Pay
What is my order status?
You can check on your order anytime. To do so, you can access your order info through your confirmation e-mail.
Additionally, you will receive an e-mail with a tracking link.
What are the return costs?
Return costs are your responsibility and may vary depending on the courier and the country of return. The exact return cost will be shown during the steps in the Returns Portal.